Save 50–75% in staff time by modernising, automating, and centralising document flow.

Outsource your third-party requests to Tracument *

Save 70–85% in staff time and free up your team to focus on what really matters.

* Tracument can request any records in Canada.

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Illustration of the Full Service Request process

What our clients are saying

Just wanted to let you know how pleased I am with the turnaround time on [record requests]. I was thrilled to find urgent requests made recently are already in. That's impressive! And it is such a timesaver. — RM, a Legal Assistant at a Toronto Law Firm

Outsourced requests

Requesting documents from a third party is a multi-step process involving various staff, departments, and multiple pieces of software.

Outsource this process using Tracument's Full Service Requests.

Simply tell us what you need, provide an authorization, and we will do all the work until we deliver digital, OCR records directly to you through our secure portal.

Use Full Service Requests to outsource the cost and time lost to the record retrieval process.

Preview of our Full Service Requests feature

Some of our clients


Full Service Requests

Outsource requests for third-party documents to Tracument and let us handle it! Simply tell us what you need, provide an authorisation, and we will do all the work until we deliver digital, OCR records directly to you through our secure portal.


  • Receive confirmation and updates at every stage of the request.
  • Request any records in Canada — medical, employment, government, or financial.
  • Complete transparency, so you can see exactly when we will follow up before launching the request.
  • Auto-generate authorisations with one click.
  • Discounts provided depending on the volume of requests each month.
  • Full cost recovery to your accounting system.


  • Incredibly fast turnaround time facilitated by knowledgeable and experienced record-collecting clerks.
  • Complete control over and up-to-date information about the status of your requests.
  • Excellent client support.
  • All requests centralised in one place.
  • Save immense amounts of staff time.

Cost Recovery: All of the above activity can be automatically recovered to your client files with most major law firm accounting programs, turning Tracument into a strong revenue generator for your firm.

A brief animation of our Full Service Requests feature

See the features page to find out more about the many other services available on the Tracument platform.

See it in action. Book a meeting today!

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